Reference

Privacy Policy

We collect and protect your account information so you can deposit via bKash, Nagad, Rocket and withdraw without your payment details leaving our system. This policy explains what we gather, how we use it, and how you control your own data.

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DATA HANDLING

How We Protect Your Information

We encrypt every deposit and withdrawal request between your device and our server so your bKash, Nagad or Rocket account number never travels in plain text. Session data and game logs sit in a secure database that only our operations team can access, and we delete inactive accounts after the retention period required by law in eligible regions.

Encryption standard

Payment and login traffic moves over TLS connections; your wallet details and password stay hashed in storage so even our own staff cannot read them in their original form.

Cookie control

Essential cookies keep your session alive and your language choice active; you can block analytics cookies in browser settings without losing access to the lobby or your account balance.

Retention limits

We hold transaction records for the period regulators in eligible jurisdictions require—usually three to five years—then archive or delete them; marketing logs expire after two years unless you opt back in.

Access requests

Ask for a data export and we'll send a JSON file containing your account profile, bet history and wallet transactions; deletion requests close your account and remove personal details within fourteen days.

PRIVACY CONTACT

Ask About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account and its records, reach us through any of the channels below. We aim to reply within two business days and complete most requests within a week.

Live chat Open the chat bubble in the account menu and tell the agent you need privacy support—they'll escalate your request to our data team and give you a ticket reference within minutes.
Email line Send your request to our privacy email address from the inbox you used to register; include your account phone number so we can verify your identity and process the request securely.
Account settings Tap the gear icon, then Privacy Centre; from there you can download a copy of your data, turn off marketing messages, or submit a deletion request that we'll review and confirm.

Privacy Policy FAQ

We ask for your phone number, a password and your chosen wallet—bKash, Nagad or Rocket. We also log your device type, browser and IP address each time you sign in to protect your account from unauthorised access.

Your wallet number moves only to our payment processor when you request a deposit or withdrawal; we never sell contact details or transaction history to advertisers, and we do not pass data to unrelated third parties.

Yes—open the Privacy Centre in account settings or contact support to request a full export; we'll send a file listing your profile, bet records, wallet transactions and any marketing preferences you've saved.

Transaction logs stay for the period required by regulators in eligible regions—typically three to five years—then we archive or delete them. Marketing data expires after two years unless you renew your consent.

Essential cookies remember your login and language choice; analytics cookies track page speed and lobby navigation so we can fix slow sections. You can block analytics in browser settings without losing account access.

Submit a deletion request through the Privacy Centre or email our data team from your registered inbox; we'll close your account and remove personal details within fourteen days, keeping only the transaction record regulators require.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.