Reference

What Governs Your Account on bdji

Your use of bdji is subject to the terms set out here — covering account access, wallet transactions via bKash, Nagad, and Rocket, and your rights as a user.

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bdji What Governs Your Account on bdji
LEGAL CONTACT

Reach Us About Policy Questions

If you have a question about these terms, want to request a copy of your account data, or need to report a dispute related to a bKash, Nagad, or Rocket transaction, our support team handles policy queries directly. You can reach us through live chat, email, or the account help form — response times vary but queries are handled in the order received.

Live Chat Open the chat icon from any page while logged in. Policy and account queries are routed to the compliance team during staffed hours.
Email Support Send account or legal queries to our support address listed in your account settings. Include your registered mobile number for faster matching.
Account Help Form For written records of a dispute or data request, use the help form in your account dashboard. It generates a reference number for follow-up.
HOW WE HANDLE DATA

Account Security and Your Data Rights

bdji takes a straightforward approach to data: we collect what we need to run your account, process payments, and meet our fraud-prevention obligations. We do not sell your data to third parties. Cookies on the platform track session state and basic analytics — you can manage cookie preferences from your browser settings, though disabling session cookies will affect login functionality. Account data is retained for as long as your account is active and for a legally required period after closure. To request access to the data we hold on you, or to request deletion, contact support using the help form with the subject line 'Data Request'.

Cookie Policy

Session cookies keep you logged in across pages. Analytics cookies are non-identifying and can be declined in your browser without losing account access.

Data Retention

We hold account and transaction records for the period required under applicable rules. After account closure, data is retained only as long as required.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Never share your OTP with anyone, including support staff.

Data Requests

You can request a summary of your personal data or ask for deletion at any time. Use the help form and allow up to 30 days for a response.

Your Legal Questions Answered

Common questions about your rights, account terms, and how policy applies to your bdji account.

Access depends on your local law and the region you are in. We do not confirm eligibility on your behalf — you should check what your local regulations permit before opening an account.

If an account is suspended before a withdrawal is processed, we follow a review process. Funds tied to a verified wallet are returned to the originating bKash, Nagad, or Rocket account after review.

Yes. Use the help form in your account dashboard with the subject 'Data Request'. We will provide a summary of the data we hold within 30 days of receiving your request.

Contact support via live chat or the help form and request permanent account closure. Outstanding balances should be withdrawn to your registered mobile wallet before submitting the request.

The governing law applicable to your account depends on the jurisdiction in which the platform operates and your own location. Access and enforceability are subject to local legal conditions.

Raise the dispute via the help form with your transaction reference and the wallet name — bKash, Nagad, or Rocket. The compliance team reviews disputes and responds in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.